At Parkhya Solutions PVT LTD, we strive to provide high-quality IT software solutions and services. We understand that circumstances may arise where clients need to cancel their services or subscriptions. This Cancellation Policy outlines the terms and conditions for service cancellations and refunds.
Clients may request a cancellation of their software services or subscriptions by contacting our support team at mail@parkhya.com or through their account dashboard. Cancellation requests must include the customer’s name, account details, and the reason for cancellation.
One-Time Services: Cancellations must be requested at least 15 days before the scheduled service delivery. If work has already commenced, cancellation may not be possible.
Monthly Subscriptions: Clients may cancel their subscription at any time. The cancellation will take effect at the end of the current billing cycle.
Annual Subscriptions: Clients must request cancellations at least 30 days before the renewal date. If a cancellation request is received after renewal, no refunds will be provided.
Refunds are processed based on the following conditions:
One-Time Services: If the cancellation request is made before work begins, a full refund will be issued. If work has commenced, a partial refund may be provided at our discretion.
Subscription Services: No refunds will be provided for partial months of service. If an annual subscription is canceled within the first 15 days of the renewal, a pro-rated refund may be issued.
Custom Software Development: Due to the nature of custom software development, no refunds will be provided once the development process has begun.
Refunds may be granted under special circumstances, including:
Service failure due to a technical issue on our end that cannot be resolved.
Double billing or erroneous charges.
Other cases at the discretion of Parkhya Solutions PVT LTD.
Parkhya Solutions PVT LTD reserves the right to terminate services due to violations of our terms of service, non-payment, or misuse of our software. In such cases, no refunds will be issued.
For any questions regarding our Cancellation Policy, please contact us at mail@parkhya.com or call +91-731-4258093.